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10 Apr 2018

Case Worker – Baidoa

Job Description


Case Worker
Employment category: Grade 7

Reporting to:  Protection Officer

Direct reports: None

Unit/department: Protection/program

Location: Baidoa

Authorization level: None

Advert No DRC2018/0024


The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization which has been operating in Somalia since 1997. DRC has mainly focused on Somalis who are displaced by conflict and natural disaster. DRC programs include Protection, Food security & Livelihoods, Shelter/NFI and Water & Sanitation.


Danish Refugee Council (DRC) Somalia Programme is seeking for Case Worker Somali national who will be based in Baidoa. The Protection case workers are responsible carrying out systematic daily case management, case follow ups, and reporting of protection issues of persons of concern to DRC protection officer on daily and weekly basis with the focus on the women, children, elderly, among the IDPs, refugees and returnees population.

The case worker will he/she will be responsible for the overall case management interventions and conduct protection activities, such as GBV response, Child Protection, Awareness raising and distribution of NFI’s.

The overall responsibilities


·              Promote adherence to the guiding principles of Protection among community focal points, other community-based actors and service providers for safe and ethical referral of cases and ensuring self-determination of the UASC and other child protection cases;

·              To make regular field visits to all IDPs, refugees, asylum seekers  and build a reliable sources of information among target communities committees, local MCH/health post, community watch groups and other structures in all target areas

·              Participate in the Protection Cluster and sub- cluster meetings (GBVWG, CP WG) meetings and provide updates

·              Liaise with the Protection Information Management Officer for information sharing.

·              Emergency support such as medical assistance, wet feeding, dry food, NFI and dignity kit for migrants and returnees in emergency.

·              Regularly Attend the GBV case management meetings and provide regular updates in coordination with the other case workers in the case management group

·              Document information regarding violations against PoC during the movement and within Baidoa with more focus on women and unaccompanied children.

·              Support all emergencies involving in mixed migration, provide information on new arrivals to DRC, and will participate emergency lifesaving action as deemed necessary.

·              Ensure data of GBV survivors are accurately recorded on weekly, Monthly and quarterly bases and are available

·              Case management and follow up of Unaccompanied and Separated children after Identification and documentation, including continuous basic emotional support. Once the cases is identified the case workers/Protection monitor is expected to provide case management based on a child-centred approach:

·              Create a climate of trust and care;

·              Comprehensive best interest assessment, case action planning and implementation;

·              Maintain daily contact with community structures and project beneficiaries to ensure the correct procedures and principles are adhered to.

·              Ensure the provision of comprehensive information on services available to the client, maintain coordination with service provider focal points, and ensure accompaniment and referral to service adhering to referral SOPs and “need to know” principle.

·              Prepare, plan and conduct community awareness raising on Protection, GBV and education.

·              Facilitate the setup of community based mechanism and referral system to respond to persons with protection issues and educational needs.

·              Identify vulnerable cases (individuals and families) following the program and selection criteria.

·              Attend community meetings and trainings.

·              Take part and facilitate other protection activities, such as NFI distribution, awareness raising, child protection activities and GBV response.

·              Take part in project proposal development by collecting information from community.

·              Ability to deliver information and communicate in a child friendly manner.

  • Any other duties assigned by his/her supervisor
Required qualifications and experience:

  • Diploma, preferably in Social Sciences, Human Rights, International Law or related field
  • Experience, preferably a minimum of one year, as a social worker or on case management.
  • Experience in community mobilizations and networking. Ability and motivation to work well with local authorities, local leaders and local community;
  • Good cooperation skills, ability to work well independently and in a team;
  • Good problem solving and social skills and creative, to think of alternative solutions;
  • Strong organizational, interpersonal and communications skills;
  • Computer literate (Word and Excel);
  • Willing to work extra hours and available at the weekend for emergency cases.
  • Experience working with International NGO’s, UN agencies and/or local authorities in complex emergencies
  • Excellent interpersonal and communication skills

In this position, you are expected to demonstrate DRC’s five core competencies:

·              Striving for excellence: You focus on reaching results while ensuring an efficient process.

·              Collaborating: You are a strong networker and enjoy working with many different types of stakeholders, you involve relevant parties and encourage feedback.

·              Taking the lead: You take ownership and initiative while balancing the role of advisor and taking leadership

·              Communicating: You write and speak effectively and honestly and display political and cultural sensitivity, including ability to adapt well to local cultures

·              Demonstrating integrity: You act in line with our vision and values.


Availability: April, 2018

Other terms of employment will be in accordance with DRC terms for National staff,

The position is open to Nationals ONLY.


Interested & qualified candidates who meet the required qualifications and experience are invited to submit their updated CV and a 1-page Cover letter clearly stating their motivation and why they are suited for the post to with the subject heading “Case Worker- Baidoa” not later than 12th April 2018.

Only shortlisted candidates will be contacted for the written test & oral interview.

(DRC is an Equal Opportunity Employer)

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