ICT CoordinatorPOSITION TITLE| XILKA LA RAADINAYO:
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ICT Coordinator (National Position) – Somalia
Norwegian Refugee Council
Deadline for application: 16/01/2018
Advertiser: Norwegian Refugee Council
Ref. nr.: 3667534739
Number of positions: 1
Industry: Emergency Relief
Special field: IT (Software)
Job location: Mogadishu
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.
The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs
NRC has been active in Somalia since 2004 with four area offices in Kismayu, Mogadishu, Garowe and Hargeisa, providing protection and humanitarian assistance to refugees, internally displaced persons and returnees in Somaliland, Puntland and South Central regions. NRC offers a comprehensive response for returnees and IDPs of high need, addressing their food security, livelihood, shelter, education, ICLA, and water, hygiene and sanitation needs and also responding to emergencies through NRC’s five core competences; Shelter, Education, Food Security and Livelihoods, WASH and Information, Counselling and Legal Assistance (ICLA).
NRC’s Horn of Africa operation comprises of large-scale multi-country humanitarian and early recovery interventions spread across seven countries (Kenya, Somalia, Ethiopia, Djibouti, Yemen, Eritrea, South Sudan, Uganda and Tanzania). NRC’s overall strategy in the region is to enhance protection and promote the rights of displaced people in humanitarian need by improving living conditions and seeking durable solutions. The regional office is based in Nairobi and works with country programmes to ensure standardisation of programmatic and operational approaches, promote multi country programming and ensuring quality and coordination.
The ICT Coordinator is responsible for coordinating and providing strategic and technical ICT support and recommendations in the country.
Candidates can apply online by going through the ” VACANCIES” link at www.nrc.no
Qualified female candidates are particularly encouraged to apply.
Email and paper applications will not be considered.
NRC may be required to verify the identity of its partners/employees and to check that its partners/employees have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.
The following is a brief description of the role.
Compliance and adherence to NRC policies, guidance and procedures
Coordinate the dissemination and implementation of NRC’s global and regional ICT strategy in the country, as well as contributing to its definition and review from a country perspective.
Provide oversight and compliance checks on the implementation of ICT strategy and policies throughout the country.
Coordinate ICT resources, skills and competence within the country and offer support and advice where and when needed.
Collect and disseminate ICT-related knowledge and learning within the country and at a regional level.
Work with ICT staff in the country to enable them to provide ICT 1st line support as well as assist with planning, budgeting and procurement as per NRC standards.
Provide training of ICT staff in country and (when relevant) support the recruitment and/or on-boarding of new ICT staff in country.
Provide hands on support and gap-filling throughout country – travel involved – at the discretion of Country Office and in line with need.
Provides periodic reports on connectivity of the country and area offices through Meraki.
Advice the country and area offices on bandwidth capacity required for offices, bandwidth usage as well as best practices of bandwidth management.
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades and data back ups
Maintaining records of software licenses
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Liaise with procurement and service providers in replacing equipment and computer parts as required
Provide support, including procedural documentation and relevant reports necessary for IT and assessments done
Supporting the roll-out of new applications, as well as the training in existing applications and online systems
Set up new users’ accounts and profiles, emails and dealing with password issues
Rapidly establishing a good working relationship with customers and other professionals, such as software developers, computer maintenance companies as well as users
Assess and ensure to have in place power and power backup system to facilitate computer systems usage
Conducting electrical safety checks on all computer equipment
Asset and inventory management
Provide specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place
Along with Stores Clerk, receive all computers and equivalent assets purchased or received by NRC ensuring they match specification and requirement
Support to monitor and track all assets for the organization as and when required
Experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Knowledge about own leadership skills/profile
Fluency in English, both written and verbal
Hands on experience in server installations and configurations
Ability to analyze, troubleshoot, support and implement technical solutions at all levels
Ability to work independently and as part of a team
Ability to Manage the entire spectrum of information technology operations specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers
Context/ Specific skills, knowledge and experience:
Good communication and interpersonal skills
Fluent in English both written and speaking
Bachelor of Information Communication Technology or related field
Minimum 3 years relevant experience
Managing resources to optimize results
Managing performance and development
Planning and delivering results
Working with people
Handling insecure environments
Commencement: As soon as possible
Contract Duration: 1year with the possibility of extension
Duty Station: Mogadisho
Salary/Benefits: According to NRC’s general directions
All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable