12 Sep 2019

Customer Care Manager

Job Description

SO! Ltd. (Powered by Somcable) is an ISP that reflects a fresh and innovative range of products and services for the modern Somali consumer. It is an exciting, relevant and affordable option for communication and entertainment

SO! Ltd is the only Authorized Retail Agent for Somcable!!!

It is an ISP that fulfills the connectivity requirements for Organizations and individuals in Somaliland. SO! Uses the latest technology to deliver a full suite of world class services to its customers.

SO! Builds upon Somcable’s strength by using their fiber optic network infrastructure to deliver complete solutions for High Speed Internet, Voice, Multimedia and Enterprise Solutions. This makes SO! The most comprehensive ISP, the only and largest fiber network provider for all of Somaliland communication requirements.

We believe in leadership through people. Our technology and service-delivery strengths comes from our valued employees who have joined SO! & Somcable from all over the world to earn customer trust and loyalty with a continuing commitment to the deployment of innovative technology, reliable, affordable high-quality services and excellent customer care.

Customer Care Manager

Salary :  according to SO! Ltd salary scale, terms and conditions
–          Reporting Authority:    Customer Care Manager will report to   (Chief Commercial Officer)
–          Duty station: Hargeisa, Somaliland
–          Travel: some travel must be expected.
–          Full or Part time (%) :  100% Full time
–          Start Date:  September 12 2019
–          End Date : September 26th 2019

Job Description:

Our company is searching for a motivated and experienced Customer Care Manager to lead our Commercial department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

Supervise day-to-day operations in the customer service department.

Respond to customer service issues in a timely manner.

Create effective customer service procedures, policies, and standards.

Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Implement an effective customer loyalty program.

Maintain accurate records and document all customer service activities and discussions.

Assess service statistics and prepare detailed reports on your findings.

Hire and train new customer service agents.

Manage the approved budget of the customer service department.

Stay informed on the latest industry techniques and methods.

 

Requirements:

Bachelor’s degree in Business Administration or relevant field.

A minimum of 5 years’ proven experience in a customer Care position.

Proficiency in Microsoft Office and customer service software.

Outstanding written and verbal communication skills.

Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills.

 

PLEASE FORWARD YOUR COVER LETTER/CV AND CERTIFICATES TO hr@sogasho.so before September 26th 2019


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