Title: ICT Associate
Practice Area – Job Family: Management – ICT OPERATIONS
Vacancy End Date: (Midnight New York, USA) 18/07/2019
Duty Station:Mogadiscio, Somalia
Education & Work Experience: C-HS Graduate or Equivalent – 6 year(s) experience, G-Bachelor’s Level Degree – 3 year(s) experience
Vacancy Type: FTA Local
Posting Type: External
Bureau: Arab States
Contract Duration: 1 Year with possibility for extension
Open to Somali National Only
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Under the direct supervision of the Mogadishu ICT Analyst, the ICT Associate is to provide daily network support for users of information management tools and technology infrastructure of the Mogadishu office. The incumbent has to be competent in the technical aspects of information systems — daily ICT support, Telecommunication and implementation of network tools. The ICT Associate should ensure 100% availability of the Local Area Network (LAN) and the Wide Area Network (WAN) environments. The ICT Associate is also responsible for the review and advice on the use of new technologies that will improve the LAN and WAN Infrastructure. He/she will maintain, troubleshoot, report equipment faults, repair, install and assemble communications/telecommunications systems and equipment. The specific functions include:
Duties and Responsibilities
Summary of Key Functions:
1. LAN Support
2. Network Administration
3. Wide Area Network Administration and Operations
4. Messaging, Unified Communication and Video Conferencing Support
Propose tools and methods for improving effectiveness.
Manage problem solving, support, and assistance for use of office’s technology. Liaise with ICT Manager in Nairobi for third level support from relevant vendors when the need arises.
Install and relocate hardware and coordinate equipment servicing.
Inform users of facilities and services available in the LAN and advise staff of environmental changes.
Provide assistance for data access, transfer and conversion.
Administer and monitor the office’s network to provide a stable and responsive environment.
Respond to user needs and questions regarding network access and assist staff in the use of network resources.
Maintain up-to-date parameters of information for the network clients and electronic mail.
Operate network utility procedures:
Define network users and security attributes
Establish directories, menus and drive-mappings
Configure network printers and provide user access.
Troubleshoot network problems and monitor:
File server traffic, usage and performance
Network security access and space usage
Follow up with staff for corrective measures.
Advise and assist users in backup and restore procedures for local drives. Maintain backup logs; determine critical versions of data, and execute related archiving procedures.
Virus detection, removal and prevention for all systems in the bureau. Keep virus detection and removal software facilities up to date.
.Wide Area Network Administration and Operation
Maintain network equipment and communication links. Includes management of Cisco Routers, switches troubleshooting
Implement configuration changes and to improve network performance and fault tolerance.
Prepare network layout diagrams for staff within Office and Network
Administer video conferencing equipment.
Liaise with Internet Service Providers to verify equipment configuration.
Administer VoIP equipment and liaise with VoIP provider
Liaise with PABX vendor for maintenance and upgrade of switchboard equipment
Messaging, Unified Communication and Audio / Video Conferencing Support
Setup new users on the corporate email system on their Outlook clients and support them on any messaging related queries. Escalate queries that cannot be resolved locally to Email Services in HQ.
Encourage use of Corporate Unified Communication platform i.e. Skype for Business for CO communication to reduce cost of telephony.
Assist in setting up Audio / Video Conferencing for meetings with our CO offices, other agencies, HQ and Counterparts.
Ensure Conferencing is operating optimally to ensure good quality connectivity by regularly testing.
Ensure that Help Desk calls are logged on the CO Helpdesk Tool to be able to isolate recurring support incidents and enhance pro-active support.
Maintain an up-to-date inventory of the software and hardware; draft requests for procurement, process component deliveries and installations.
Maintain a library of reference materials, develop procedures for network usage, and provide related information to staff.
Maintain an inventory and stock of supplies and spare parts for the office.
Keep log of network reported problems.
Impact of Results
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
Demonstrates commitment to UNDP’s mission, vision and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Knowledge Management and Learning
Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying and providing access to information and knowledge
Development and Operational Effectiveness
Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
Leadership and Self-Management
Focuses on result for the client and responds positively to feedback
Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity
Required Skills and Experience
Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification).
University Degree in Computer Science with 4 years expoerience desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and microsoft Certified Professional (MCP) required. If certification is not available at the time of
recruitment, it should be obtained within 6 months
6 years of working experience in microcomputer technology; PC/LAN operating systems; MS
Windows 7 and Windows XP; MS office 2010 and 2003 and database management. Windows 2008 R2 server and network administration; use of industry standard hardware/software; telecommunications facilities.
Previous experience in programming and training an asset. Proven experience in communication/telecommunication equipment testing, calibration, installation, maintenance,troubleshooting, (Knowledge of Local UNDP Radio and VSAT systems a plus).In addition,practical knowledge of the following would be advantageous: VHF Equipment, Land Mobile,Radio, Microwave Radio Systems, Local Government Radio and Frequency Regulations;Satellite Communications Equipment, V-SAT
Fluency in written and spoken English and Somalia is a requirement
Important applicant information
All posts in the GS categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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