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BUSINESS DEVELOPMENT ASSOCIATE – Mogadishu, Somalia

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  • Full-Time
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  • Post date:5 Sep 2020
  • Job expires in: 10 days
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Job Description

BAKAAL EXPRESS MONEY TRANSFER-SOMALIA

Contacts: e-mail, support@bakaal.com/ Tell:849292/0615593002

JOB ADVERTISEMENT

JOB ANNOUNCEMENT NO: BAK/02/MOG/20

POSITION TITLE: – BUSINESS DEVELOPMENT ASSOCIATE

GRADE LEVEL:- S4

DUTY STATION:- MOGADISHU, SOMALIA DATE OF ISSUE:- 5th  Sept 2020

CONTRACT TYPE:- SLA EXPIRE DATE:- 5th October 2020

Organizational background

Bakaal Express Money Transfer is private limited company registered in Somalia that provides money transfer services individually and in coordination with a variety of global remittance network partners.

This position is open to qualified Somali nationals only.

Main duties and responsibilities

Under the overall supervision of the business manager, team supervisor in the support unit, the incumbent will be responsible of the following duties: –

Ensures high levels of customer satisfaction through excellent customer care/support services

Assess customer’s needs and provide assistance and information on transaction status, take necessary measures appropriate to the specific caseload.

Coordinate and collaborate with Bakaal agents, sub-agent and staff to enable cooperation, support and improve day-to-day business support services and processes with the goal of enhancing operational activities.

Maintains deadlines on deliverables, time management and communicates on an ongoing basis with the team, agents/sub agents and partners about the customer support services of the remittance inflow and outflow data.

Actively identifies, documents and pursues errors, variations/ transaction claims through tracking schedule and allocation factors.

Communicates to agents and sub-agents and partners, receives calls and resolves variety of customer complains in professional manner.

Submit activity reports on weekly and monthly basis

Perform any other duty inline with the scope of business activities.

Minimum Qualifications:

EDUCATION: Bachelor of Business Administration, supplemented by courses in accounting     and       financial management or other relevant disciplines.

Experience: No Experience is mandatory, Trainable, open minded or other talents are considered.

Knowledge: Professional background directly related Business operations (e.g. accounting, Finance etc.). Good numerical and analytical skillset. Excellent knowledge of standard computer applications, electronic remittance databases, online databases and business administrative related issues are considered.

Language: Fluency in both oral and written communication in Somalia and English.

TO APPLY:

Send email with cover letter and resume to support@bakaal.com with subject Business Development Associate” No phone calls or other inquiries. Only applications that meet the above procedures received not later than the deadline will be considered and only applicants selected for interviews will be contacted.

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