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Communications Coordinator

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  • Full-Time
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  • Post date:6 Sep 2019
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Job Description

Communications Coordinator (open to Somali nationals only) Somalia, Norwegian Refugee Council

P.S: Please ensure that you fill in all details before submitting your application on WebCruiter.

Empty and incomplete applications will not be considered.

Rights Respected, People Protected

NRC has been active in Somalia since 2004 with four area offices in Kismayu, Mogadishu, Garowe and Hargeisa, providing protection and humanitarian assistance to refugees, internally displaced persons and returnees in Somaliland, Puntland, South Central and Jubbaland regions. NRC offers a comprehensive response for returnees and IDPs of high need, addressing their food security, livelihood, shelter, education, ICLA, and water, hygiene and sanitation needs and also responding to emergencies through NRC’s five core competences; Shelter, Education, Food Security and Livelihoods, WASH and Information, Counselling and Legal Assistance (ICLA).

NRC Somalia is part of NRC’s East Africa and Yemen regional operation which comprises of large-scale multi-country humanitarian and early recovery interventions spread across nine countries (Kenya, Somalia, Ethiopia, Djibouti, Yemen, Eritrea, South Sudan, Uganda and Tanzania). NRC’s overall strategy in the region is to enhance protection and promote the rights of displaced people in humanitarian need by improving living conditions and seeking durable solutions. The regional office is based in Nairobi and works with country programmes to ensure standardization of programmatic and operational approaches, promote multi country programming and ensuring quality and coordination.

Role Specific Information

The overall purpose of the position is to produce communications products for NRC in Somalia for use across the NRC global network for internal and public uses and support the production of advocacy materials for the NRC internal and public purposes.

Application d… 20/09/2019 Full-time/par… Full-time
Employer: Norwegian Refugee Employment … Contract
Council Percentage o… 100
Town/city: Mogadishu Webcruiter ID: 4127317524
Title: Communications Positions: 1
Coordinator (open to
Social sharing :
Somali nationals only)

Duties and responsibilities

Generic responsibilities

Produce accurate, high quality, user-friendly communications outputs for the media and for internal use, to keep external stakeholders effectively informed and engaged

Build partnerships with media, identify communications and media opportunities, and respond to them to in order to ensure NRC is a credible source for media, partners, and donors, and to gain positive coverage of NRC in the news

Monitor and analyse the humanitarian situation, access and protection concerns in the region, emerging trends and displacement patterns, and support NRC’s Regional and representation offices by providing situational updates, analysis, and updates on key messaging for Somalia

Ensure communications and media work are built into annual planning including proposal development and incorporate ways to allocate resources and build capacity

Produce content for social media that are suitable for NRC digital and public media uses

Contribute photos for NRC Somalia programmes for NRC Smugmug photo archive, for all sectors and locations, ensuring adequate quality of photo products for use in advocacy and media work and for quality reporting purposes.

Act as the focal point accompanying press/media teams to the field, supporting in identifying cases and instant translation at times

Compliance and adherence to NRC policies, guidance and procedures


Specific responsibilities

Produce talking points, website stories, media briefings, NRC brochures, thematic summaries, executive bios, and Q&As

Produce photos and video of NRC Somalia programmes for NRC photo archive

In collaboration with programme team and Core Competency Specialists develop and disseminate quality communication materials to a range of external and internal audiences, including NRC brochure, thematic summaries, Q&As and talking points to keep external stakeholders effectively informed and engaged

Assist in collecting testimonies and case studies from the field as required

Produce regular contextual analysis documents, briefings, trends report, situation updates, research, draft advocacy position papers, talking points, key messages, and ad-hoc reports

Support the development and delivery of communications materials in preparation for, during and after emergencies, including supporting response teams to receive, compile, and distribute relevant emergency response information in a timely manner

Provide media relations and support public relations activities for NRC in Somalia, including distributing press releases, coordinating interviews, and hosting media visits to NRC programmes

Regularly provide social media content for NRC regional Facebook and Twitter accounts

Assist in collecting testimonies and case studies from the field as required, or other tasks as needed by the NRC Country Director

Develop and produce and annual work plan for NRC Somalia Communications and Advocacy activities Support the design and the implementation of the NRC Somalia advocacy strategy.

Translate for foreign media visiting NRC Somalia office or field programmes

Facilitate field visits and interviews for media and journalists in collaboration with the relevant country programme staff.

Represent NRC Somalia in communicaiotn and meetings /events Any other tasks as requested by NRC Somalia’s country director



Minimum 3 years experience of working in a humanitarian/recovery context in a communications position

University degree in communications/public relations, journalism, International Relations, Conflict Studies, social sciences or relevant experience

Excellent verbal and written English communication skills for a wide range of different audiences including donors, journalists and the general public

Documented experience with the production of written materials – such as reports, briefing notes, position papers, talking points, etc.

Experience of leading communication activities (including information management) in a challenging environment understanding of media handling, pitching and media management

Experience delivering communications assets across multiple channels, including print, social, and digital, with a solid knowledge and use of media and multimedia platforms


Personal qualities

Excellent relationship building skills in order to work for limited periods within programmes under pressure of ongoing emergency responses

Strong influencing skills

Confident communicator, with experience in giving briefings and presentations

An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritize an unpredictable workload and solve problems quickly with limited support, and ability to work independently with limited daily support and supervision.

Ability to deliver high-quality photographs and case studies from affected communities

Excellent understanding of communication and information needs across fundraising, media and campaigning activities

Politically and culturally sensitive with qualities of patience, tact and diplomacy

The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.

Flexibility: Ability to work overtime in weekends and evenings according to need and requests High attention to detail and accuracy.

Ability to multitask and work with short deadlines Oral and written proficiency for Somal

Additional Information

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Email and paper applications will not be considered.

Qualified female candidates are particularly encouraged to apply.

We can offer

Contract period: one year – with possibility of extension Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Mogadishu

Travel: frequent travel to field locations

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

NB: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct

and the four organizational values: Dedicated, innovative, inclusive and accountable.


  • Mogadishu Somalia

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs


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