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Comprehensive Refugee Response Officer

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  • Full-Time

Job Description

Comprehensive Refugee Response Officer, P3, Djibouti

Closing date: 09 Oct 2019


On 19 September 2016, the United Nations General Assembly adopted the New York Declaration on Refugees and Migrants, calling for greater burden sharing by the international community to support the world’s largest refugee hosting states. The New York Declaration called on UNHCR to develop and initiate the application of the Comprehensive Refugee Response Framework (CRRF) in close coordination with relevant states and in collaboration with relevant UN agencies, applying a multi-stakeholder approach. The objectives of implementing the CRRF are to: (i) ease pressure on host countries, (ii) enhance refugee self-reliance, (iii) expand access to third-country solutions and (iv) support conditions in countries of origin for return in safety and dignity.

UNHCR, together with partners and with the lead of host country governments, is applying the CRRF in a number of roll-out countries in 2017. The aim is to measure initial progress and extract lessons learnt to inform preparations for the Global Compact for Refugees in the 1st half of 2018. The CRRF will, to the extent possible, build on and complement existing strategies, coordination and funding mechanisms, incorporating both humanitarian and development actors. In some countries, a joint CRRF Secretariat led by the government will be setup to coordinate the roll-out of the CRRF, including a mapping exercise and gap analysis among the first steps. The various steps in preparation for the CRRF roll-out at country-level will further inform the priority areas of engagement and indicators for initial progress (first benchmark: end-2017).

The New York Declaration and the CRRF stress the need to engage development actors in a sustainable response for refugees and host communities. The CRRF promotes inclusion of refugees in the delivery of national services, such as education and health, as well as national development plans and programmes, supporting these priorities were possible. The CRRF aims to bring on board partners into the refugee response, including those who have been less involved in refugee response, by mobilising their respective areas of expertise and interest to contribute to a broad-based response. The CRRF also incorporates emergency preparedness and response, as applicable at country-level.

The roll-out of the CRRF requires intensive efforts throughout pilot countries, including consultations with a broad range of internal and external interlocutors at national, regional and district levels ¿ in particular the various government offices which need to be involved as part of the CRRF roll-out.

The Comprehensive Refugee Response (CRR) Officer will be critical in supporting the development and implementation of a comprehensive response at national, regional and district levels. The incumbent will have extensive contacts with both internal and external counterparts and partners. Within UNHCR, the Officer will establish close working relations with the relevant staff working in the community services, protection, program and field sectors. Key external partners will include the CRRF secretariat, national, regional and district authorities, the UN and international organizations, UNHCR implementing and operational partners, International and Local NGOs, development agencies and other actors engaged in humanitarian and development initiatives in the relevant districts. The incumbent will be the key interlocutor with National and District Government Authorities and will have to identify and actively partner with other actors and structures potentially able to contribute to the strategies and solutions for refugees.

The incumbent normally works under the supervision of the Snr CRR Officer or Coordinator or the UNHCR (Regional) Representative or a senior Officer as delegated by the (Regional) Representative.


Support is provided for the roll-out of the CRRF in the operation under area of responsibility (AoR), including various stages of planning, implementation and stocktaking
Active engagement with and provision of guidance to the government and a broad range of other stakeholders is ensured.
Existing partnerships are strengthened and new partnerships nurtured in support of the CRRF roll-out at country-level.
The progress of CRRF roll-out at country-level is reported on, and advice on adapting response, partnership and other strategies provided where necessary.

Help institutionalize CRRF-oriented approaches within UNHCR, with various government offices at regional, national and district levels, as well as a broad range of development and humanitarian partners through support and participation in all planning processes.
Identify proactively support needs by government offices and other partners and tailor specific guidance, as needed in the various stages of the CRRF roll-out.
Monitor the CRRF roll-out at country-level, including implementation of programmes and other forms of novel engagements, such as partnerships and legislative reform/ follow-up, for the benefit of refugee and host communities in close collaboration with UNHCR sector leads, local government and relevant partners.
Ensure that CRRF coordination at the operational level builds on and reinforces existing multi-partner planning frameworks such as the Refugee Coordination Model. Liaise with UN Resident Coordinator/ Area Coordinator offices and other relevant stakeholders to ensure the same.
Assist the development of relationships and effectively engage on district level development. Key activities will include being part of district planning processes, facilitating strong working relations between LGAs and sector specialists/partners, supporting government in identifying entry points for CRRF programming.
Develop key partnerships and maintain good working relations with all stakeholders involved in the CRRF implementation. Seek and follow-up on collaboration opportunities with the World Bank in close collaboration with Senior Development Advisers where applicable, as well as with private sector, civil society, academia and other interlocutors of the multi-stakeholder approach outlined in the New York Declaration.
Identify and follow-up on opportunities to broaden existing partnerships, for example by expanding development engagement of actors who have primarily engaged with refugees from a humanitarian angle but otherwise engage in both humanitarian and development work, and seek new partnerships with international and local actors who have previously not been engaged in refugee response.
Assist in the implementation of a communication strategy of CRRF at regional and district level to generate support from all partners and to strengthen links between the CRRF Secretariat and partners at the operational level. Identify advocacy and engagement opportunities for government and other partners.
Report from CRRF engagement, programming and initiatives at the operational level to CRRF secretariat and to UNHCR Representation in the country/regional office.
Support the Senior Coordinator (CRR) or other person, as appointed by the Representative, to regularly review the strategic direction of the CRRF roll-out at country-level in close collaboration with UNHCR Headquarters, and review short- and longer-term panning accordingly.
Support in the different stages of stocktaking of the CRRF roll-out, including identifying and synthesizing lessons learnt and good practices in collaboration with UNHCR Headquarters.
Stay abreast of the CRRF implementation at the country level. Inform/update the CRRF secretariat on CRRF news, developments, successes and challenges at the operational level. In collaboration with communications/PI staff, identify opportunities for visibility and media engagement.

Represent UNHCR in meetings and fora related to the functions of the position.
Coordinate planning, implementation, reporting and stocktaking activities, as agreed with the manager.
Engage in short- and longer-term partnership development, and nurture engagement of development actors.

Undergraduate degree (equivalent of a BA/BS) in Social Sciences, Socio-Economic Development, Development Planning, Rural Development, or other related fields plus minimum of 6 years of previous job experience relevant to the function, both in humanitarian and development contexts. Experience in similar settings is essential. Graduate degree (equivalent of a Master’s) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
Proven ability to develop and maintain partnerships with a variety of actors – including government and private sector.
Proven experience in planning, implementing, and monitoring programmes and managing multiple projects.
Excellent drafting, presentation and reporting skills, including strong advocacy and negotiation skills in situation involving multiple actors and diverse interests.
Knowledge of protection, refugee matters and UNHCR’s mandate.
Excellent computer skills including excel, word and power point.
Knowledge of English and UN working language of the duty station if not English.

Experience of working with development agencies or private sector.
Experience of working with national governments on development planning.
Experience of working on forced displacement issues, including with host communities in the country.
Experience of working with synergies between the humanitarian-development nexus.
Experience in resource mobilisation.
Ability to facilitate humanitarian and development actors¿ interactions.
Experience in working in a Refugee Coordination Response context.
Knowledge of additional UN languages.

Interested applicants should submit their application online on the UNHCR Careers Page at https://www.unhcr.org/careers.html by clicking on “Vacancies”.

Closing date for applications: 9 October 2019 (midnight Geneva time).

The UNHCR workforce consists of many diverse nationalities, cultures, languages and
opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities
as well as an inclusive working environment for its entire workforce. Applications are
encouraged from all qualified candidates without distinction on grounds of race, colour, sex,
national origin, age, religion, disability, sexual orientation and gender identity.

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