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HR/Admin Officer – Country Office

  • Anywhere
  • Full-Time

Job Description

HR/Admin Officer – Country Office (Open to Somali nationals only)

Mogadishu, Somalia, Norwegian

Refugee Council

P.S: Please ensure that you fill in all details before submitting your application on WebCruiter.

Empty and incomplete applications will not be considered.

NRC has been active in Somalia since 2004 with four area offices in Kismayu, Mogadishu, Garowe and Hargeisa, providing protection and humanitarian assistance to refugees, internally displaced persons and returnees in Somaliland, Puntland, South Central and Jubbaland regions. NRC offers a comprehensive response for returnees and IDPs of high need, addressing their food security, livelihood, shelter, education, ICLA, and water, hygiene and sanitation needs and also responding to emergencies through NRC’s five core competences; Shelter, Education, Food Security and Livelihoods, WASH and Information, Counselling and Legal Assistance (ICLA).

NRC Somalia is part of NRC’s East Africa and Yemen regional operation which comprises of large-scale multi-country humanitarian and early recovery interventions spread across nine countries (Kenya, Somalia, Ethiopia, Djibouti, Yemen, Eritrea, South Sudan, Uganda and Tanzania). NRC’s overall strategy in the region is to enhance protection and promote the rights of displaced people in humanitarian need by improving living conditions and seeking durable solutions. The regional office is based in Nairobi and works with country programmes to ensure standardization of programmatic and operational approaches, promote multi country programming and ensuring quality and coordination.

Role Specific Information

The purpose of the Country HR/Admin officer position is day to day implementation of the delegated support functions responsibilities.

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Email and paper applications will not be considered.

Qualified female candidates are particularly encouraged to apply.

Application d… 15/10/2019 Full-time/par… Full-time
Employer: Norwegian Refugee Employment … Permanent position
Council Percentage o… 100
Town/city: Mogadishu Webcruiter ID: 4138087216
Title: HR/Admin Officer – Positions: 1
Country Office
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Duties and responsibilities

Generic Responsibilities:

Ensure adherence with NRC policies, tools, handbooks and guidelines

Implement delegated support function portfolio according to plan of action Prepare and develop status reports as required by management Ensure proper filing of documents

Promote and share ideas for improvement of the support function

Specific Responsibilities:


Ensure that the NRC office is in compliance with all administrative legal requirements i.e. taxes, government registrations and licenses in the area of operation

Responsible for welcoming visitors to the NRC office, and direct them accordingly

Supervise Admin assistant, cleaners, cooks and gardeners and ensure order and cleanliness of the office/guesthouse area

Responsible for timely settlement of utility bills. (e.g. electricity, water, phone) and make sure they are paid on time. Update and monitor tenancy and other agreements to ensure these are up-to-date at all times.

Implement NRC Terms and Conditions of service, policies, and procedures.

Supervise the maintenance of the office and the office compound in collaboration with the Admin assistant and logistics department.

Responsibly for arranging for visitor’s visas making travel arrangements, booking of flights and hotel accommodation for staff, consultant and other visitors

Responsible for all administrative matters: including maintenance of confidential documents, filing, typing, updating of phone lists, keeping adequate stationery supplies and maintaining inventory of office equipment, furniture and fittings

Provide administrative support to the office of Country Director, Head of Programme and Head of Support Fulfil any other related duties as instructed.

Human Resource

Help HR Manager in the maintenance of an effective, efficient and up to date staff records and filing system including contracts, leave, medical, archiving, etc.

Ensure provision, awareness and practical advice to all staff on the NRC HR policies and procedures, and their adherence to them

Coordinate clearance of staff separating from the organization including exit interviews

Ensure maintenance of an effective, efficient and up to date staff records and filing system including contracts, leave, timesheet, medical, awards, discipline, online archiving, etc

Plan, track and advise on the staff performance management and appraisal calendar and content Develop annual HR plans i.e. recruitment, capacity building (training plans) and leave plans in

collaboration with Heads of Departments and ensure their implementation. Ensure HR audit findings and recommendations are implemented

Any other tasks assigned by line manager



Bachelor degree in Human Resources Management, Business Administration or relevant fields Minimum 3 years of relevant experience within the humanitarian field

Experience from working in complex and volatile contexts Professional knowledge of Human Resource Management Documented results related to the position’s responsibilities Fluency in English, both written and verbal


Personal qualities

Good communication and interpersonal skills

Wide knowledge of the NGO operations and the dynamics of the humanitarian sector A strong administrative service orientation

Keen sense of compliance with policy and procedure Good employer-employee contract negotiation skills Personal conflict resolution and problem solving skills Strong organizational and team working skills

Good cultural awareness and sensitivity Basic employee counselling skills

Highly confidential

Good computer application skills


We can offer

Contract period: one year – with possibility of extension

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Mogadishu

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

NB: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct

and the four organizational values: Dedicated, innovative, inclusive and accountable.


  • Mogadishu Somalia

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.

We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ul mate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communies

NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

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