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ICT Assistant

  • Anywhere
  • Full-Time

Job Description


SOS Children’s Villages International is the umbrella organization to which all SOS Children’s Villages including SOS Children’s Villages Somalia Association is affiliated. SOS Children’s Villages Somalia has officially been working in Somalia since 1985. SOS is currently working in 135 countries worldwide. We are committed to the welfare of children – often throughout the whole of their childhood, and to strengthening families and communities as a preventive measure in the fight against abandonment and social neglect. We also run education and health facilities. With the SOS Children’s Village concept, the organization pioneered a family approach to the long-term care of orphaned and abandoned children. SOS Children’s Villages upholds child protection policy and our selection processes reflect our commitment to the protection of children and youth from abuse. SOS Currently working in Banadir Bay/Bakool Regoins.

SOS Children’s Villages invites applications from suitably qualified and interested candidates who fulfill the eligibility criterion for the below position.

Job Title: ICT Assistant (1 Position)

Location: Mogadishu

Job Summary:

The ICT Assistant supports Mogadishu National office and Satellite offices, supporting users with Microsoft cloud services, Network and connectivity support and related ICT administrative works in Mogadishu office. In cooperation with the National ICT Coordinator, the ICT Assistant is mainly required to provide  support services in the smooth running of cloud-based SOS business apps ensuring users get maximum benefits from them

Report to:

Key Area of responsibility:

Assist in Managing and Troubleshooting ICT Infrastructure

  • Provide Tier 1 level support, immediate diagnosis and workarounds for reported incidents.
  • Assist in determining root course and resolution for problems raised by reported incidents.
  • Escalate to tier 2 and 3 supervisor and according to identified priorities levels when necessary .
  • Install and configure computer hardware operating systems and applications
  • Support and implement planned technology upgrades. Provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.
  • Monitor and maintain Network systems and End User Devices
  • Engage with staff or clients through a series of actions, either face-to-face or over virtual platform, to support, set up systems or resolve issues
  • Assist in troubleshooting systems and network problems, diagnosing and solving hardware or software faults
  • Ensures that service disruptions are properly identified, reported, prioritized, escalated and resolved efficiently
  • Assist in monitoring and controlling service levels of service providers and suppliers; Interacts with relevant vendors
  • Assist in troubleshooting various Office 365 issues including connectivity and mobility
  • Assist and Support in the roll-out of cloud-based applications and services
  • Maintain and update ICT inventory.

Support Co-workers

  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
  • Providing end-user support for all workstations, laptop/desktop-based hardware, applications and services
  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

Liaise and manage service provides

  • Liaise with service providers and vendors to make sure service quality up to the agreed standard (ISP, maintenance etc.)

Planning and Budgeting

  • Assist the ICT coordinator in planning and budgeting for NO /MC /VC and satellite offices ICT needs and requirements
  • Participate in IT planning and strategy meetings.

Qualification & Experience

  • Diploma or BSc degree in Computer Sciences or related field
  • Certified in networking and Security (CCNA) will be an advantage
  • Relevant two years and above ICT experience
  • Certified in Microsoft (MCSE/MCSA or equivalent) will be an advantage

Competencies – knowledge, skills, abilities

  • Knowledge in Microsoft windows server and client operating systems
  • Basic knowledge in software defined (SD) networking such as Cisco Meraki preferred
  • Hands on experience on Microsoft Office 365 services preferred
  • Hands on Experience on Microsoft Azure Cloud infrastructure preferred
  • Hands on Experience on Microsoft Intune and Enterprise Mobility Suit preferred
  • Assist in Annual ICT plan and monitoring of ICT budget expenditures
  • Exxperience in ICT hardware and software acquisition and management
  • Professional communications skills

Child Safeguarding Policy: SOS Children’s Villages organization is committed to safeguarding the rights of the children and therefore, is expected that every individual who joins SOS Children’s Villages Somalia understands his/her responsibility in protecting and keeping children always safe.

Application Procedure:

Interested applicants should send their applications with a CV and scanned copies of your academic and professional certificates indicating telephone numbers and three referees to: this email hr@sossomalia.org

Indicating with subject line of the position.

Closing date is 24th September, 2019

Competent Female candidates are highly preferred to apply.

Only short listed candidates will be contacted.

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