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Information, Communication and Technology Officer ICT Officer – Baidoa, Somalia

  • Anywhere
  • Full-Time

Job Description


SOS Children’s Villages International is the umbrella organization to which all SOS Children’s Villages including SOS Children’s Villages Somalia Association is affiliated. SOS Children’s Villages Somalia has officially been working in Somalia since 1985. SOS is currently working in 135 countries worldwide. We are committed to the welfare of children – often throughout the whole of their childhood, and to strengthening families and communities as a preventive measure in the fight against abandonment and social neglect. We also run education and health facilities. With the SOS Children’s Village concept, the organization pioneered a family approach to the long-term care of orphaned and abandoned children. SOS Children’s Villages upholds child protection policy and our selection processes reflect our commitment to the protection of children and youth from abuse. SOS Currently working in Banadir Bay/Bakool Regoins.

SOS Children’s Villages invites applications from suitably qualified and interested candidates who fulfill the eligibility criterion for the below position.

Job Title: Information, Communication and Technology Officer ICT Officer (1 Position)

Location: Base in Baidoa covering Bay and Bakool region

Job Summary:

The ICT Officer is responsible for Bay and Bakool region and base in Baidoa, supporting users with Microsoft cloud services, Network and connectivity support and related ICT administrative works in Baidoa and Xudur office. In cooperation with the National ICT Coordinator, the ICT Officer is mainly responsible for the smooth running of cloud-based SOS business apps ensuring users get maximum benefits from them.

Direct Supervisor:  Area Manager- Bay and Bakool

Functional Supervisor: National ICT Coordinator

Key Area of responsibility:

Manage and Troubleshoot ICT Infrastructure

Provide Tier 2 level support, immediate diagnosis and workarounds for reported incidents.

Determine root course and resolution for problems raised by reported incidents.

Escalate to tier 3 supervisor and according to identified priorities levels when necessary .

Install and configure computer hardware operating systems and applications

Provide support, and/or assume lead role when required, for planned technology upgrades. Perform implementation and administration of system, application and infrastructure components. Provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.

Monitor and maintain Network systems and End User Devices

Engage with staff or clients through a series of actions, either face-to-face or over virtual platform, to support, set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Ensures that service disruptions are properly identified, reported, prioritized, escalated and resolved efficiently

Monitors and controls service levels of service providers and suppliers; Interacts with relevant vendors

Troubleshoot various Office 365 issues including connectivity and mobility

Support the roll-out of cloud-based applications and services

Maintain and update ICT inventory.

Support Co-workers

New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

Providing end-user support for all workstations, laptop/desktop-based hardware, applications and services

New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

Liaise and manage service provides

Liaise with service providers and vendors to make sure service quality up to the agreed standard (ISP, maintenance etc.)

Planning and Budgeting

Assist the ICT coordinator in planning and budgeting for Bay and Bakool ICT needs and requirements

Participate in IT planning and strategy meetings.

Qualification & Experience

Diploma or BSc degree in Computer Sciences or related field

Certified in networking and Security (CCNA) will be an advantage

Relevant three years and above ICT experience

Certified in Microsoft (MCSE/MCSA or equivalent) will be an advantage

Competencies – knowledge, skills, abilities

Technical competencies:

Knowledge in Microsoft windows server and client operating systems

Basic knowledge in software defined (SD) networking such as Cisco Meraki preferred

Hands on experience on Microsoft Office 365 services preferred

Hands on Experience on Microsoft Azure Cloud infrastructure preferred

Hands on Experience on Microsoft Intune and Enterprise Mobility Suit preferred

Management competencies:

Exposure on Annual ICT plan and monitoring ICT budget expenditures

Solid experience in ICT hardware and software acquisition and management

Professional communications skills

Child Safeguarding Policy: SOS Children’s Villages organization is committed to safeguarding the rights of the children and therefore, is expected that every individual who joins SOS Children’s Villages Somalia understands his/her responsibility in protecting and keeping children always safe.

Application Procedure:

Interested applicants should send their applications with a CV and scanned copies of your academic and professional certificates indicating telephone numbers and three referees to: this email HYPERLINK “mailto:hr.so@sossomalia.org” hr.so@sossomalia.org indicating with subject line of the position.

Closing date is 16th September, 2020

Competent Female candidates are encouraged to apply.

Only short listed candidates will be contacted.

A loving home for every child

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