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Kuja Kuja Operations Lead, East Africa

  • Anywhere
  • Full-Time

Job Description

Helping people around the world take back control of their lives https://wearealight.org

Scope of Work

POSITION TITLE: Kuja Kuja Operations Lead, East Africa

DEPARTMENT OR COUNTRY PROGRAM: Alight Horn of Africa, Nairobi Support Office

RESPONSIBLE TO: Kuja Kuja Regional Director

STATUS: Full-time

SUPERVISORY CAPACITY: Supervises East Africa Operations Team


DATE: June 2021

Travel: 20%


Kuja Kuja is a real time feedback system that allows organizations to design more impactful products and services for their customers. Without a transparent, objective, accessible tool to allow the recipients of donor funded services to publicly rate the services that they receive on a daily basis, understanding the efficacy of programming, measuring the success of outcomes, and identifying opportunities for disruptive innovation and radical service improvements becomes almost impossible.

At Kuja Kuja we are committed to putting people at the center of humanitarian action and in doing so, allowing local ownership over outcomes to emerge, building the capacity in private and public sector organizations for adaptability and innovation, and helping to drive the impact of programming through deep alignment between organizational strategy and the needs of people. We work to create the conditions that support adaptable, accountable, innovative organizations, governments, and private enterprises capable of responding to the ever-changing needs of the communities they serve.

We were born in the humanitarian space, but the market has responded, and we are growing into new markets. Our ambition lies in a global platform that will allow every person, everywhere, to rate and give suggestions for improving the products, systems, and services that surround us all.


At Kuja Kuja we focus on two basic areas, the tools we design to build relevant, actionable data sets, and the products we design to support our clients accessing, interpreting, and taking action on that data. First, we create granular, objective, real time data sets describing customer satisfaction with the services being offered to them, helping to align the decision-making apparatus of our clients around the voice of their customers. Secondly, recognizing that real time data requires radically reduced response times and new ways of working, we support our clients and the communities in which they operate to access, interpret, and take action on that data.

This role will support the Kuja Kuja Regional Director to implement the training, operational systems, and performance processes to help Kuja Kuja teams work in the most effective way possible, as well as in the preparation of the required reports and documents necessary to support the successful relationships with clients and institutional organizations in East Africa.

Helping people around the world take back control of their lives https://wearealight.org

Your Work:

Operations Management and Training Support: 50%

Work with Kuja Kuja Regional Director to implement and review operational processes across current Kuja Kuja teams.

Support the Regional Director on the identification, interviewing, and hiring of new team members across Kuja Kuja operations in East Africa when required.

Work closely with Kuja Kuja Regional Director to plan and schedule Kuja Kuja’s team members activities across the different locations: including new launches, training sessions, etc.

Design and implement specific training programs to ensure that Insight team members and location leaders keep on a constant learning process to guarantee permanent high-quality content.

Ensure the regular communication of East Africa Insight Teams with Global Kuja Kuja teams, to foster permanent learning and improvement.

Prepare and monitor weekly working calendars for Kuja Kuja teams across East Africa.

Learn and work with Kuja Kuja teams on the field on a regular basis to ensure that they are receiving the support required both to do their jobs well and to become leaders at Kuja Kuja.

Partner and Business development: 30%

Engaging in pursuing funding opportunities across the region that are applicable to Kuja Kuja.

Work with the Kuja Kuja Global Team to work on the project management, knowledge management and content editing of existing and new proposals in the region.

Work in partnership with Kuja Kuja Regional Director to prepare documents and presentations that are required for the successful interaction with partners and/or governmental organizations.

Support the Regional Director and CEO in program and new client development, providing leadership in the development of high-quality proposals, tailored to the client needs.

Build business with potential partners in the region both within existing locations and across new ones.

Create and manage sales targets, building a weekly tracker and reporting system

Build sales assets including pitch decks, product demos, product one pagers, web assets

Create and manage active sales pipeline including targeted social media campaigns, email outreach, phone, and in person meetings and including identifying and attending relevant industry events.

Finance Support: 20%

Work with the finance team to closely monitor program implementation and budget utilization/ burn rate and ensure that spending targets are met

Helping people around the world take back control of their lives https://wearealight.org

Work with program personnel and location leads on monthly and quarterly spending plans based on budget Vs actual analysis.

Ensure that timely budgets, cash requests, and accounting reports are submitted to the finance team.

Work with the Kuja Kuja Regional Director to monitor grant spending and projections.

Ensure all accounting files and documentation are properly organized.


Bachelor’s degree in operations management or related field.

6 + years of operations experience, whether at a high growth start-up, private sector, humanitarian, or government organization, non-profit organisation or at consulting firm.

Experience in a range of administrative, financial, and managerial tasks including setting up operational procedures, HR responsibilities and marketing.

PR experience is a plus!.

Excellent oral and written communication skills, with professional fluency in both Spanish and English, and an ability to create high quality, precise, written outputs, with experience leading multicultural teams globally.

Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.

Fluency both in digital communications tools like Slack, G-Suite, and WhatsApp as well as in word, excel, and PowerPoint.

Ability to build consensus and relationships among managers, partners, and employees.

A fascination with people, places, and the social structures that condition human behaviours and our experience of the world.

Love of innovation and design, a hunger for creating new things, and a desire to mentor, guide, and teach others as they learn to become leaders.

Sense of humour and an ability to roll with the changing needs of a very human technology start-up.

Application letter and copies of relevant academic and technical qualifications should be sent to SMjobs@wearealight.org not later than 10th June 2021.

NB: Please state on the Subject line of the e-mail: Kuja Kuja Operations Lead, East Africa



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