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Supply Chain Associate – Cash Based Transfer (CBT), SC6, Dadaab , Kenya

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  • Post date:21 Nov 2020
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Job Description

Supply Chain Associate – Cash Based Transfer (CBT), SC6, Dadaab , Kenya

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Experience: At least 5 years work experience in Cash based transfers, supply chain, market linkages, data analysis and/or related areas.

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Language: Fluency in both oral and written communication in English.  


This position will be based in our Dadaab Sub-Office, Kenya.

The job holders will report to a Supply Chain Officer or the designate.
At this level, job holders demonstrate responsibility and initiative to respond independently to queries with only general guidance for all assistance modalities for both WFP and supply chain common services. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders typically manage a small team, supervising and coaching staff.


To provide specialized support functions and/or supervise staff performing standard supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

KEY ACCOUNTABILITIES (not all-inclusive)
  1. Effective management of traders from contracting, capacity strengthening to performance management:
  • Working with Procurement, Programme, IT and Finance to determine the scope of service for retail selection, participate in evaluation and contracting of retailers to sustainably and efficiently meet the beneficiaries’ food needs.
  • Arrange onboarding meetings with contracted retailers ensuring understandings of WFP operations including programmatic objectives and WFP processes from redemption to payment process. 
  • Maintain a list and key details (such as contact details, contract start/end dates, location, performance evaluations etc) on all contracted retailers.
  • Organize retailer trainings on the fundamentals of retail such as bookkeeping, inventory management, and how to strengthen customer value equation (assortment & availability, quality, price and service).
  • Efficient retailer management, including regular food quality and retailer monitoring for CBT programmes as well as engagement with relevant authorities (PHOs) responsible for food safety and quality management and compliance to local regulations.
  • Carry out retailer monitoring and reporting effectively. Identify gaps and define a follow-up plan for improvement of retailer performance, including regular meetings with contracted retailers to review findings (issues, KPIs) and establishing an action plan.
  • Ensure contracted retailers and beneficiary support e.g. follow-up with the relevant Partners and Financial Service Providers (FSP) on any concerns.
  • Liaise with Financial Service Provider on various issues with specific focus on platforms used e.g. SurePay.
  • Track the movement/delivery of cash transfers using online systems, which entails responsibility for data integrity, data availability, and accuracy of system information.
  • Monitor both internal and external processes and distribution to ensure compliance with set timelines and effective management of the project. These processes include the review of redemption process efficiency & related beneficiary satisfaction; timeliness; clarity of shared information; etc.
  • Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.

2. Supply Chain enhancement, market linkages and Value Chain addition

  • Identify opportunities/gaps to improve the supply chain that assures and enables supply as well as assist in the capacity development of traders and farmers as required.  This is linked to efficient supply chain monitoring.
  • Perform end-to-end supply chain mapping, identify players and gaps and identify solutions for considerations of the relevant units/management.
  • Assist in the provision of technical advice and guidance to WFP staff, partners and governments, building capacity to connect to markets, manage food systems and deliver food assistance to those in need.

​​​​3. Data analysis and reporting to support decision making

  • Generate CBT data evidence and business process reports to support the unit and the Country Office (CO) in management decision making.
  • Analyse redemption dashboards, identify potential areas for improvement and discuss with Programme unit for operational adjustment.
  • Use data collection and standard reporting tools. Share feedback to contribute to the improvement of those tools at CO and corporate level.


  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.


  • Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.


  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.


  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.
Capability Name Description of the behaviour expected for the proficiency level
Supply Chain Management and Optimization Demonstrates ability to design basic supply chain networks, including appropriately assessing and escalating challenges to ensure that WFP is able to provide consistent and uninterrupted service to its beneficiaries and partners.
Planning, Project & Resource Mgmt Collects and analyses relevant technical data from diverse sources to forecast operational needs under various scenarios and makes evidence-based proposals.
Information Management & Reporting Liaises with internal and external stakeholders to consolidate preliminary data analysis, draft reports and disseminate information that represents concerns and trends.
Market Analysis, Contracting and Operational Execution Demonstrates ability to collect market information and process and analyse proposals in line with WFP standard rules and regulations in order to deliver efficiently.
Warehouse and Inventory Management Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.
Technical Assistance and Coordination Demonstrates abilities to provide basic technical advice and maintain effective (inclusive, collaborative, unified) logistics coordination mechanisms with humanitarian partners and other relevant stakeholders.

• Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience in administering third party service providers’ contracts.
• Experience in compiling contract documentation.
• Experience in contract execution.
• Experience in budget monitoring and reporting.

  • Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
  • WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways. 
  • All employment is decided on the basis of qualifications and merit.
  • Applications for this position will close at 11:59 p.m. (East African Time) on the deadline date.
  • The deadline for recieving applications for this position is 02 December 2020.

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.


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